How Service Outages Impact Organizations and How They Can Prepare


December 11th, 2020

43 mins 40 secs

Season 1

Your Host
Special Guests

About this Episode

Amazon Web Services, the industry-leading cloud services company was making a simple capacity upgrade to Kinesis the day before Thanksgiving when the event triggered an OS front-end capacity glitch, which created a ripple effect that crashed the system for almost one day. The result was thousands of companies down for several hours just before Black Friday, the busiest online shopping day of the year. In this Cloud Talk podcast episode, the host and two Rackspace Technology™ experts discuss why the outage happened, AWS’ unique operational structure and how to be prepared for outages in the future.